Privacy Policy
This policy describes and explains how Petal Cloud Studio uses and protects any information you have entered throughout your experience on this website. Petal Cloud Studio is committed to ensuring your privacy is protected. We follow the policy outline below which sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the user, the website and its owners. This website complies with all UK national laws and requirements for user privacy.
Information we collect from you
We collect information on our website to help us provide a high quality service to you and to offer the best products for your creative needs. With this information we can fulfil your orders and tracking correctly, collect important feedback for improvement and keep a record of popular products.
We collect the following; Your browser information. The geography of your IP address. What pages on our website you have visited including internal clicks, search words, time and date visited. The URL you previously visited.
Our website is hosted by Squarespace who also have access to this information. If you would like to read more information about Squarepace’s privacy policy please click here.
Cookies
Our site uses cookies to gather information to improve the users experience while visiting the website.
Cookies are small files of data that the website stores on a user’s device. This is to improve the users browsing experience as our website will remember certain preferences you may have made and can help tailor your experience. Cookies hold information such as; information about the user’s device, shopping cart, or URL redirects and other tracking information. It may be advised to change your web browser security settings if you wish to block all cookies from this website and its external serving vendors.
There is a cookie banner on the website to alert users of cookies in use in which users have the option to consent to or not. If this is not selected then the site will not withhold any information from the user. For more information about cookies used on our website, please click here.
Contact and Emails
Users contacting or emailing Petal Cloud Studio do so at their own discretion and enter any personal information at their own risk. We hold this information privately and is stored securely until no longer needed. This is outlined in the Data Protection act 1998. We have provided secure contacting forms to ensure the best safety and security of user’s contact, however we remind customers that contacting the studio is done so at their own risk.
When making a purchase this site may ask information from you to complete the order.
You will receive an email once you have made a purchase or if you return/exchange any item. We may contact you in regards to your order if necessary for example to inform you of when an item may be out of stock or back in stock.
This website and its owners use any information submitted by you to provide you with information about products or services offered or to help you in answering any question or query you may have submitted. This will include using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the customer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed onto any third parties.
Newsletter
We operate an email newsletter program. This will be through an automated system where the information is written prior to it being delivered. If you choose to subscribe to our newsletter you do so at your own discretion. Our newsletter is a great way to learn more about what we are about and any newly products or services we are providing. Subscribers may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with the UK Spam Laws detailed in Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. Details that users supply will not be passed onto any third parties or shared with any persons outside of the users of this website. Under the Data Protection Act 1998, you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like to obtain a copy of the information held on you, please email us.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscribers activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. (This is by no far a comprehensive list). This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In accordance with the UK spam laws and the Privacy and Electronic Communications Regulations 2003, subscribers can unsubscribe from the newsletter at any time if they wish. This will be in a link at the bottom of the emails.
Links to other websites
This website contains links to other websites that may be operated by third parties. Petal Cloud Studio does not accept any liability over the content of these third parties and we ask users to be cautious when clicking any external links throughout this site.
Social Media Platforms
Any Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its users will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them though primary communication channels such as by telephone or email.
This website may use social media and social media sharing buttons. The buttons help share content directly from web pages to a social media platform. Users are advised before these social sharing buttons, to do so at their discretion and at their own risk. Users should note that the social media platform may save or track your request to share a web page respectively through your social media platform account.
These privacy policies were updated on 10/10/2022. If you would like to find out more information on our privacy policy or any of our terms and conditions, you can contact us here.